Shipping Information

We deliver across Bangladesh: • All 64 districts covered • Major cities: Same-day & next-day available • Dhaka Metro: Express delivery options • Remote areas: 3-7 business days • Some island areas may have extended timelines Enter your area during checkout to see available delivery options.

Delivery estimates vary by location: • Dhaka City: 1-2 business days • Chittagong, Sylhet, Rajshahi: 2-3 business days • Other divisional cities: 2-4 business days • District towns: 3-5 business days • Remote areas: 5-7 business days *Times may vary during sales, holidays, or natural events.

Our shipping rates: • Dhaka Metro: ৳60 • Outside Dhaka: ৳120 • Express Delivery (Dhaka): ৳150 Note: Some heavy or bulky items may incur additional charges.

Track your order easily: 1. Log in to your account 2. Go to "My Orders" 3. Click on the order to see tracking details 4. You'll receive SMS/email updates at each stage Tracking status updates: • Order Confirmed → Processing → Shipped → Out for Delivery → Delivered

We work with trusted carriers: • Steadfast Courier (Primary) • Pathao (Dhaka Express) • RedX (Select Areas) • Our own delivery fleet (Dhaka Metro) Carrier is automatically selected based on your location for best delivery experience.

We ensure safe delivery: • All items carefully packaged • Fragile items double-boxed • Weather-resistant packaging • Discreet packaging for sensitive items (on request) • Eco-friendly materials used where possible Special handling requests can be added in order notes.

If delivery fails: • We attempt 2 delivery tries • You'll be contacted before each attempt • After 2 failed attempts, order is returned to warehouse • Refund processed minus return shipping cost • Re-delivery charges apply for fresh attempts Please ensure your phone is reachable and address is correct.

COD is available with conditions: • Available across Bangladesh • Maximum order value: ৳15,000 • ৳30 COD processing fee applies • Please keep exact change ready • Payment by bKash/Nagad accepted at doorstep Higher value orders require partial/full prepayment.

This shipping policy may be updated: • Last updated: January 2026 • Changes will be posted on this page • Current rates apply at time of order placement Check this page before ordering for latest information.