Privacy Policy

We collect information to provide and improve our services: Personal Information: • Name, email address, phone number • Shipping and billing addresses • Payment information (processed securely by payment providers) Automatically Collected: • Device information (browser, OS, IP address) • Browsing behavior and preferences • Location data (with your consent) We only collect what's necessary to serve you better.

Your information helps us: • Process and fulfill your orders • Communicate order updates and delivery status • Provide customer support and respond to inquiries • Personalize your shopping experience • Send promotional content (with your consent) • Prevent fraud and ensure platform security • Improve our products and services We never sell your personal information to third parties.

We implement robust security measures: • SSL/TLS encryption for all data transmission • Secure payment processing (PCI-DSS compliant) • Regular security audits and vulnerability testing • Access controls and authentication protocols • Encrypted storage for sensitive data • Employee training on data protection We continuously update our security practices to protect your data.

We share information only when necessary: With Service Providers: • Payment processors (bKash, Nagad, card processors) • Delivery partners (for order fulfillment) • Cloud hosting and analytics providers We share only what's needed and require partners to protect your data. Legal Requirements: • To comply with legal obligations • To protect our rights and safety • To prevent fraud or illegal activities

We use cookies to enhance your experience: Essential Cookies: • Shopping cart functionality • User authentication • Security features Analytics Cookies: • Understanding user behavior • Improving website performance Marketing Cookies: • Personalized recommendations • Relevant advertisements (with consent) You can manage cookie preferences in your browser settings.

You have control over your data: • Access: Request a copy of your personal data • Correction: Update or correct inaccurate information • Deletion: Request deletion of your account and data • Portability: Receive your data in a portable format • Opt-out: Unsubscribe from marketing communications • Restriction: Limit how we process your data To exercise these rights, contact us at privacy@shesh-mesh.com

We respect your communication preferences: • Promotional emails are opt-in only • You can unsubscribe anytime via email links • Update preferences in your account settings • Transactional emails (order updates) will still be sent We never spam. We value your inbox as much as you do.

This privacy policy may be updated periodically: • Last updated: January 2026 • Changes will be posted on this page • Significant changes will be communicated via email • Continued use constitutes acceptance of changes We encourage you to review this policy regularly.